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Titelei/Inhaltsverzeichnis in:

Alptekin Erkollar (ed.)

Enterprise & Business Management, page I - XIV

A Handbook for Educators, Consultants, and Practitioners

1. Edition 2020, ISBN print: 978-3-8288-4255-7, ISBN online: 978-3-8288-7230-1, https://doi.org/10.5771/9783828872301-I

Series: Enterprise & Business Management

Tectum, Baden-Baden
Bibliographic information
Alptekin Erkollar (Ed.) Enterprise & Business Management Alptekin Erkollar (Ed.) Enterprise & Business Management A Handbook for Educators, Consultants and Practitioners Volume 2018/19 Tectum Verlag The Deutsche Nationalbibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data are available on the Internet at http://dnb.d-nb.de ISBN 978-3-8288-4255-7 (Print) 978-3-8288-7230-1 (ePDF) British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library. ISBN 978-3-8288-4255-7 (Print) 978-3-8288-7230-1 (ePDF) Library of Congress Cataloging-in-Publication Data Erkollar, Alptekin (Ed.) Enterprise & Business Management. A Handbook for Educators, Consultants and Practitioners. Volume 2018/19 426 pp. Includes bibliographic references. ISBN 978-3-8288-4255-7 (Print) 978-3-8288-7230-1 (ePDF) 1st edition 2020 © Tectum – ein Verlag in der Nomos Verlagsgesellschaft, Baden-Baden 2020. Cover image taken from PopTika, # 1175980726 | shutterstock.com. This work is subject to copyright. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system, without prior permission in writing from the publishers. Under § 54 of the German Copyright Law where copies are made for other than private use a fee is payable to “Verwertungs gesellschaft Wort”, Munich. No responsibility for loss caused to any individual or organization acting on or refraining from action as a result of the material in this publication can be accepted by Nomos or the author(s)/editor(s). Acknowledgment For the development of this publication thanks to the scientific team of ETCOP (DDr. Anna Stein, Dr. Siegfried Begun and their teams) for the excellently done project management and coordination with the board of reviewers. Thanks to my Co-editor, Assoc. Prof. Dr. Birgit Oberer, for an excellent critical review and a well-defined quality assurance program implemented firstly for this volume of our Enterprise & Business Management series. Special thanks to the honorary international board of reviewing professors from the USA, Switzerland, Australia, New Zealand and Finland. V Authors ALPTEKIN ERKOLLAR (editor), Management Information Systems, ETCOP, Austria BIRGIT OBERER (co-editor), Digital Transformation, ETCOP, Austria CEVHER HİLAL AYTAÇ, Institute of Science and Technology, Kocaeli University, Turkey EMRE AKAR, Information Security, Gazi University, Turkey GİZEM ATAK, Management Engineering, Istanbul Technical University, Turkey RECEP BENZER, Forensic Computer, Information Institute, Gazi University, Turkey SEMRA BENZER, Science Education, Gazi University, Turkey FERHAN ÇEBİ, Management Engineering, Istanbul Technical University, Turkey SHI-SHUENN CHANG, Department of Engineering, NTU, Taiwan DANIEL PATRICK COVERT, Supply Chain Research and Development, Retail Business Services, Scarborough, USA SİNEM ZELİHA DALAK, MIS Department, Yeditepe University, Turkey VII ANDOR DAROW, Department of Management Information Systems, NBA, Bulgaria MUSTAFA ALDÜL METIN DİNÇER, Sakarya University of Applied Science, Turkey CAĞLA EDIZ, Department of Management Information Systems, Sakarya University, Turkey TUGBA EFENDIGIL, Center for Transportation and Logistics, Massachusetts Institute of Technology, USA METE EMINAĞAOĞLU, Department of Computer Science, Dokuz Eylül University, Turkey SERPIL EROL, Industrial Engineering, Gazi University, Turkey FATMA DEMIRCAN KESKIN, Department of Business Administration, Ege University, Turkey ELİF KONGAR, Departments of Mechanical Engineering and Technology Management, University of Bridgeport, USA JOAQUIN ALBERTO ORTIZ MILLAN, Logistics Planning, Coppel, Culiacan, Sinaloa, Mexico ELIF NURTEN, Management Information Systems Department, Yeditepe University, Turkey YASEMIN ÖZDEMİR, Business School, Sakarya University, Turkey BURCU OZCAN, Institute of Science and Technology, Kocaeli University, Turkey Authors VIII HAKAN OZKARA, Department of Management, Istanbul Kultur University, Turkey BRYCE ROWAN, Data Science Department, AIC, Australia CAGLA SENELER, Business Administration Department, Yeditepe University, Turkey GÜL DİDEM BATUR SİR, Industrial Engineering, Gazi University, Turkey HALUK SOYUER, Department of Business Administration, Ege University, Turkey ÖZDEN TOZANLI, Department of Technology Management, University of Bridgeport, USA INGEBORG ZULECHNER, IT Department, ACM Munich, Germany Authors IX Table of Contents Özden Tozanlı, Elif Kongar Integration of Industry 4.0 Principles into Reverse Logistics Operations for Improved Value Creation: A Case Study of a Mattress Recycling Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Daniel Patrick Covert, Joaquin Alberto Ortiz Millan, Tugba Efendigil Dynamic Customer Service Levels: Evolving Safety Stock Requirements for Changing Business Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Serpil Erol, Gül Didem Batur Sir Industry 4.0: Is Your Country Ready? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Fatma DEMIRCAN KESKIN, Haluk SOYUER, Hakan OZKARA Transformation of Shop Floor with Industry 4.0: Guidelines for Manufacturing Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Cagla Ediz A Review on Cold Chain Management for Industry 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Elif Nurten, Cagla Seneler Connection between industry 4.0 and smart factories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Bryce Rowan, Alptekin Erkollar, Birgit Oberer Lesson ticker: Technology Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Gizem ATAK, Ferhan ÇEBİ Techno-Parks on the Digital Transformation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Mustafa Aldülmetin DİNÇER, Yasemin ÖZDEMİR An Evaluative Perspective from Institutional Logic and Pragmatism on the Relationship between Industry 4.0 and Outsourcing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 XI Birgit Oberer, Shi-Shuenn Chang Lesson ticker: Software Engineering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Recep Benzer, Emre Akar Usage of Enterprise Resource Planning (ERP) in Turkey and Information Safety . . . . . . . . . . . 231 Mete Eminağaoğlu Machine learning approaches for prediction of service times in health information systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Semra Benzer, Recep Benzer Application of Artificial Neural Networks in Growth Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Alptekin Erkollar, Andor Darow, Ingeborg Zulechner Lesson ticker: Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Recep Benzer, Semra Benzer Alternative approaches to traditional methods for growth parameters of fisheries industry: Artificial Neural Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Sinem Zeliha Dalak, Cagla Seneler Would the Benefits Created by Industry 4.0 Via Innovations Set the Consumers Free of Planned Obsolescence? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Burcu OZCAN, Cevher HİLAL AYTAC Industry 4.0 and Big Data Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385 About the Chapter Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407 Table of Contents XII Preface Effectively managing your organization involves many aspects, from day-to-day to large-scale events or maintenance, while managerial duties are often never ending. Solid leadership skills and an understanding of the industry are a great start, but these alone will not create solid management in your organization. Industry 4.0 is a disruptive paradigm, challenging the ways manufacturers think about knowledge intensive industrial processes, making manufacturing more flexible, smarter and more effective. What is needed? You need to study Enterprise & Business Management. Studying Management help you to understand theory and develop the skills to put it into practice but modern business is too complex to be covered by a single subject; modern managers need to have a broad outlook. It is needed to develop an awareness of academic and practitioner perspectives and apply them in real life settings. Studying Enterprise and Business Management you should gain an understanding of entrepreneurship, by focusing on the examination of entrepreneurial processes, and its ability to change organizations, markets and whole societies. You have to focus on the concept of management processes and practices in global context, develop an understanding of the management theory and its relevance to practice and get an idea on which challenges managers face in today’s ever-changing business environment. What to focus on? => Meet the needs of your customers, market your organization effectively, hire the ‘right’ person. train and motivate your employees, build your leadership, and delegate effectively. In the current volume of our Enterprise & Business Management series we focus on Industry 4.0. Each ‘lesson ticker’ focuses on one of these fundamentals in detail and gives you a comprehensive overview on what is important to know. Each chapter focuses on specific aspects of the five fundamentals, including review questions, exercises and literature for further studies. Because of the international board of authors and their knowledge, the contributions reflect the internation- XIII al views on business as well as enterprise management topics. This provides the publication with specific international foresight in the area of business and enterprise management and a significant place to combine theory and practical research. The editor wishes the reader a most informative and enjoyable reading. Alptekin Erkollar August 2019 Preface XIV

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Abstract

Organizations have always been dependent on communication, information, technology and their management. The development of information technology has sped up the importance of management information systems, which is an emerging discipline combining various aspects of informatics, information technology, and business management. Understanding the impact of information on today’s organizations requires technological and managerial views, which are both offered by management information systems.

Business management is not only about generating greater returns and using new technologies for developing businesses to reach future goals. Business management also means generating better revenue performance if plans are diligently followed.

It is part of business management to have an ear to the ground of global economic trends, changing environmental conditions and preferences, as well as the behavior of value chain partners. While, until now, business management and management information systems are mostly treated as independent fields, this publication takes an interest in the cooperation of the two. Its contributions focus on both research areas and practical approaches, in turn showing novelties in the area of enterprise and business management.

Main topics covered in this book are technology management, software engineering, knowledge management, innovation management and social media management.

This book adopts an international view, combines theory and practice, and is authored for researchers, lecturers, students as well as consultants and practitioners.